We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange the product, please call our customer center on 1-844-KATAVI-0 (1-844-528-2840), or email customerservice@katavibotanicals.com. We accept all returns and exchanges if we are advised within 14 days of receipt of your purchase. Please provide us with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product.

Shipping Errors

If we made a mistake and you received an incorrect item, please contact us immediately at 1-844-528-2840, or email to: customerservice@katavibotanicals.com.

Damaged Items

When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-844-528-2840 (1-844-KATAVI-0), or email to: customerservice@katavibotanicals.com. To investigate the problem, we’ll need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier as proof of damage during transit.